PRIVACY POLICY
Effective Date: May 16, 2026
IEP Advocacy Group, a service of Student Behavioral Solutions, LLC ("we," "us," or "our"), is committed to protecting the privacy and confidentiality of the families we serve. This Privacy Policy describes how we collect, use, and safeguard personal information through our website, www.iepadvocacygroup.com, and through our educational consulting and advocacy services.
- INFORMATION WE COLLECT
We collect information that identifies, relates to, or could reasonably be linked to you or your student ("Personal Information").
Information You Provide
When you contact us, schedule a consultation, complete forms, or purchase services, we may collect your name, email address, phone number, mailing address, and other information you voluntarily provide.
Student Records & Educational Documents
For educational consulting and advocacy services, you may voluntarily provide sensitive educational and medical-related records, including:
• Individualized Education Programs (IEPs)
• 504 Plans
• Evaluations and assessments
• Behavioral reports
• School records and correspondence
• Medical or therapeutic documentation relevant to educational planning
Payment Information
Payments are processed through secure third-party payment processors. We do not store full credit card numbers or financial account information on our servers.
Technical & Website Usage Information
We may automatically collect technical information such as your IP address, browser type, device information, pages visited, and website usage patterns through cookies and analytics tools to improve website performance and user experience.
- HOW WE USE YOUR INFORMATION
We use collected information to:
• Provide educational consulting, advocacy, coaching, and strategy services
• Review and analyze student records and educational documents
• Develop customized written recommendations and action plans
• Schedule consultations and communicate regarding services
• Process payments and maintain business records
• Improve our website, services, and client experience
• Comply with legal obligations or respond to lawful governmental requests
- CONFIDENTIALITY & LIMITED DATA SHARING
We do not sell, rent, or trade your personal or student information to third parties.
We may share information only in the following limited circumstances:
Service Providers
We may share limited information with trusted third-party vendors who assist in operating our business, such as website hosting providers, scheduling platforms, payment processors, secure communication tools, cloud storage providers, and email service providers.
Legal Requirements
We may disclose information if required by law, subpoena, court order, or if necessary to protect the rights, safety, or property of a student, client, or another individual.
Authorized Advocacy Support
With your express written permission, we may share relevant educational information with school personnel or other professionals involved in your child’s educational planning or support services.
- DATA SECURITY
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect sensitive personal and educational information from unauthorized access, disclosure, or misuse.
However, no method of internet transmission or electronic storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. Clients are encouraged to use secure methods when transmitting sensitive records.
- CHILDREN’S PRIVACY (COPPA)
Our website and services are intended for parents, guardians, and adult caregivers. We do not knowingly collect personal information directly from children under the age of 13. All student-related information must be submitted by a parent or legal guardian.
- FERPA NOTICE
IEP Advocacy Group / Student Behavioral Solutions, LLC is a private educational consulting business and is not a public school, educational agency, or institution governed by the Family Educational Rights and Privacy Act (FERPA).
However, we recognize the sensitive nature of educational records and voluntarily handle student information with a high level of confidentiality consistent with FERPA principles whenever reasonably applicable.
- YOUR PRIVACY RIGHTS
Subject to applicable law, you may have the right to:
• Request access to personal information we maintain about you
• Request corrections to inaccurate information
• Request deletion of personal information, subject to applicable legal and record-retention obligations
• Opt out of marketing or promotional communications at any time
- DATA RETENTION
We retain client records, educational documents, and related communications only for as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and maintain appropriate business records.
- THIRD-PARTY LINKS & SERVICES
Our website may contain links to third-party websites, scheduling systems, payment processors, or communication platforms. We are not responsible for the privacy practices or content of those third-party services. Users should review the privacy policies of those providers separately.
- CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website or services after updates constitutes acceptance of the revised policy.
- CONTACT INFORMATION
If you have questions regarding this Privacy Policy or our data practices, please contact:
IEP Advocacy Group
A Service of Student Behavioral Solutions, LLC
Email: info@iepadvocacygroup.com
Website: www.iepadvocacygroup.com
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SMS COMMUNICATIONS & MOBILE PRIVACY
By providing your mobile phone number to IEP Advocacy Group, you consent to receive SMS/text messages related to our services.
Message types may include:
• Appointment reminders
• Scheduling confirmations
• Service-related updates
• Intake or document reminders
• Follow-up communications
• Account or billing notifications
Message frequency varies based on your interaction with our services.
Message and data rates may apply depending on your mobile carrier plan.
OPT-OUT INSTRUCTIONS
You may opt out of SMS communications at any time by replying:
STOP
END
UNSUBSCRIBE
After opting out, you will no longer receive SMS messages from us unless you re-enroll.
For assistance, reply HELP or contact us directly at:
Email: info@iepadvocacygroup.com
Website: IEP Advocacy Group
MOBILE PRIVACY & DATA SHARING
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors that support message delivery for our business purposes.
We do not sell, share, transfer, disclose, or provide SMS registration data or consent information to any external organizations under any circumstances, including with user consent, except as required by law.
We maintain reasonable safeguards designed to protect SMS-related personal information from unauthorized access, disclosure, or misuse.
Consent to receive SMS messages is not a condition of purchasing services.