IEP ADVOCACY GROUP
A Service of Student Behavioral Solutions, LLC
Effective Date: May 16, 2026
- PARTIES
This Terms of Service & Fee Agreement (“Agreement”) is entered into between Student Behavioral Solutions, LLC, doing business as IEP Advocacy Group (“Consultant,” “we,” “us,” or “our”), and the purchasing client (“Client,” “you,” or “your”).
- NATURE OF SERVICES (IMPORTANT)
IEP Advocacy Group provides private educational consulting, parent coaching, advocacy support, IEP review services, educational strategy development, and related consulting services for families navigating school-based educational concerns.
IMPORTANT DISCLAIMERS:
• Consultant is not a law firm and does not provide legal representation or legal advice.
• Consultant is not acting as an attorney, psychologist, physician, therapist, or licensed healthcare provider.
• Services are consultative, educational, and advisory in nature only.
• Consultant does not guarantee any specific educational outcome, school district action, eligibility determination, placement decision, or IEP modification.
• School districts, Child Study Teams, and educational agencies maintain independent decision-making authority.
- SERVICES
Services may include, but are not limited to:
• IEP and 504 Plan review
• Educational record review
• Parent consultation sessions
• Written strategy plans and recommendations
• Behavioral and academic planning guidance
• Parent coaching and preparation
• Limited advocacy support services as specifically agreed in writing
Specific services purchased will be identified through the website, invoice, intake forms, or written communications.
- SCOPE LIMITATIONS
Unless expressly agreed to in writing, services DO NOT include:
• Legal representation
• Filing due process petitions or state complaints
• Representation in mediation or litigation
• Psychological, educational, medical, or therapeutic evaluations
• Crisis intervention services
• Ongoing case management
• Direct communication with school districts
• Attendance at IEP meetings or disciplinary proceedings
Consultant reserves the right to decline services that may create ethical conflicts, licensing concerns, or conflicts with current or former employment obligations.
- CLIENT RESPONSIBILITIES
Client agrees to:
• Provide accurate and complete information
• Submit all relevant records and documentation in a timely manner
• Maintain respectful and professional communication
• Review recommendations independently before implementation
• Remain the sole educational and legal decision-maker for the student
DOCUMENT DEADLINES
Clients must provide relevant educational records and documents at least five (5) business days prior to any scheduled consultation or written review service unless otherwise agreed.
Failure to timely provide documents may result in delays or rescheduling.
- FEES & PAYMENT TERMS
All services are flat-fee unless otherwise stated in writing.
• Payment is due in advance of services
• Services will not begin until payment is received
• Payment confirms acceptance of this Agreement
• Financing options offered through third-party providers (including Afterpay, Klarna, or similar services) are separate agreements between Client and those providers
Consultant reserves the right to suspend or decline services for unpaid balances.
- CONSULTATION & COMMUNICATION BOUNDARIES
Communication is limited to scheduled consultations and purchased services.
Unless otherwise agreed in writing:
• Consultant does not provide unlimited email or text access
• Consultant does not provide emergency or crisis-response services
• Consultant does not guarantee immediate response times
• Communication hours are generally Monday–Friday, 9:00 AM – 5:00 PM Eastern Time
Messages received outside normal business hours may be answered on the next business day.
- SCHEDULING, CANCELLATIONS & RESCHEDULING
Clients must provide at least twenty-four (24) hours’ notice for cancellations or rescheduling requests.
• One reschedule may be permitted at Consultant’s discretion
• Missed appointments or late cancellations may result in forfeiture of fees paid
• Repeated cancellations or scheduling conflicts may result in termination of services
If a school district or third party changes a scheduled meeting date, Consultant will attempt to accommodate the change based on availability but cannot guarantee rescheduling availability.
- REFUND POLICY
Due to the time-intensive nature of consulting and document review services:
• Fees are generally non-refundable once services are scheduled, initiated, or performed
• Completed consultations, written reviews, strategy plans, or record analyses are non-refundable
• Partial refunds, if any, are solely at Consultant’s discretion
- CONFIDENTIALITY
Consultant will make reasonable efforts to maintain confidentiality regarding Client and student information.
However:
• Electronic communications and internet transmissions cannot be guaranteed fully secure
• Client authorizes Consultant to use third-party scheduling, email, storage, and communication platforms reasonably necessary to operate the business
• Consultant may disclose information when legally required or when authorized in writing by Client
- FERPA ACKNOWLEDGMENT
Consultant is a private educational consulting business and is not governed directly by the Family Educational Rights and Privacy Act (FERPA).
However, educational records provided by Clients will be treated with a high degree of confidentiality consistent with professional educational consulting practices.
- INTELLECTUAL PROPERTY
All written plans, recommendations, templates, educational materials, website content, graphics, forms, and resources provided by Consultant remain the intellectual property of Consultant unless otherwise stated.
Materials are provided solely for the Client’s personal use and may not be copied, distributed, sold, published, or reused commercially without prior written consent.
- RECORDING POLICY
Audio, video, or screen recording of consultations, meetings, or communications is prohibited unless expressly authorized in writing by Consultant.
- PROFESSIONAL CONDUCT
Consultant reserves the right to terminate services immediately without refund for:
• Abusive or threatening behavior
• Harassment
• Excessive or unreasonable communication demands
• Misrepresentation of facts
• Conduct that creates ethical, legal, or safety concerns
- NO GUARANTEES
Client acknowledges that educational outcomes are influenced by numerous variables outside Consultant’s control.
Consultant makes no guarantees regarding:
• IEP eligibility
• School district decisions
• Placement outcomes
• Compensatory services
• Evaluations
• Behavioral or academic progress
• Settlement or dispute outcomes
- LIMITATION OF LIABILITY
To the fullest extent permitted by law:
• Consultant’s total liability shall not exceed the amount paid for the specific service giving rise to the claim
• Consultant shall not be liable for indirect, consequential, emotional distress, educational, or punitive damages
• Consultant is not responsible for actions or decisions made by school districts, educational agencies, or third parties
- DISPUTE RESOLUTION & GOVERNING LAW
Any dispute arising under this Agreement shall first be attempted to be resolved informally.
If unresolved, disputes shall be resolved through binding arbitration in the State of New Jersey, except where prohibited by law.
This Agreement shall be governed by and interpreted under the laws of the State of New Jersey.
- WEBSITE & THIRD-PARTY SERVICES
Client acknowledges that Consultant may use third-party platforms for scheduling, payments, document sharing, communications, teleconferencing, or website hosting.
Consultant is not responsible for outages, interruptions, or security failures caused by third-party providers.
- MODIFICATIONS TO TERMS
Consultant reserves the right to modify these Terms of Service at any time. Updated versions will be posted on the website with a revised effective date.
- ACCEPTANCE OF TERMS
By scheduling services, submitting payment, accessing the website, or otherwise engaging Consultant’s services, Client acknowledges that they:
• Have read and understood this Agreement
• Agree to all terms and conditions
• Voluntarily enter into this Agreement
CONTACT INFORMATION
IEP Advocacy Group
A Service of Student Behavioral Solutions, LLC
Website: www.iepadvocacygroup.com
Email: info@iepadvocacygroup.com
21. SMS COMMUNICATIONS & MOBILE PRIVACY
By providing your mobile phone number to IEP Advocacy Group, you consent to receive SMS/text messages related to our services.
Message types may include:
• Appointment reminders
• Scheduling confirmations
• Service-related updates
• Intake or document reminders
• Follow-up communications
• Account or billing notifications
Message frequency varies based on your interaction with our services.
Message and data rates may apply depending on your mobile carrier plan.
OPT-OUT INSTRUCTIONS
You may opt out of SMS communications at any time by replying:
STOP
END
UNSUBSCRIBE
After opting out, you will no longer receive SMS messages from us unless you re-enroll.
For assistance, reply HELP or contact us directly at:
Email: info@iepadvocacygroup.com
Website: IEP Advocacy Group
MOBILE PRIVACY & DATA SHARING
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except vendors that support message delivery for our business purposes.
We do not sell, share, transfer, disclose, or provide SMS registration data or consent information to any external organizations under any circumstances, including with user consent, except as required by law.
We maintain reasonable safeguards designed to protect SMS-related personal information from unauthorized access, disclosure, or misuse.
Consent to receive SMS messages is not a condition of purchasing services.